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CONTACT US
XMiX / DJ WHOLESALE CLUB, INC.
3 Westech Drive
Tyngsboro, MA 01879
BUSINESS HOURS
Monday - Thursday : 10:00am - 6:00pm EST
Friday : 10:00am - 5:00pm EST
TOLL FREE : (800) 711-XMIX (9649)
INTERNATIONAL : (978) 649-2525
24 HOUR FAX LINE : (978) 649-3131
DEMO / NEW MUSIC SUBMISSIONS : newmusic@xmix.com
Please note: Emails with file attachments will NOT be received. Please include a link to download your music directly, or via a third party download service such as www.wetransfer.com or www.sendspace.com.
SUBSCRIPTION TERMS
You must be a professional working DJ to subscribe to or purchase any XMiX products.
All XMiX music is intended for use by one (1) DJ only in either physical (CD / DVD) or digital format, and to be used exclusively by the sole Licensee/Subscriber listed on the completed subscription agreement. Use of any XMiX product beyond its purpose is strictly prohibited. All XMiX subscriptions require a signed user agreement.
BILLING
Credit card on file must maintain an available balance for your recurring subscription cost. Your monthly subscription payment will automatically be charged during the last week of each month for the following month's music. Failed credit card charge transactions will result in a $5.00 decline fee for each declined transaction. To avoid these fees and temporary suspension of your account, be sure to contact our sales department anytime you receive a new or updated credit card or debit card.

MOVING ?
If you're moving, you must notify us of any address change at least 2 weeks before you move. We are not responsible for any packages shipped to an outdated address. Please note that if you are having your mail forwarded, the USPS mail forwarding service expires after a certain period, and while active can result in a 3-4 week delay in delivery.

WATERMARKING
XMiX reserves the right to watermark it's CDs, DVDs, Mp3s, audio, video, and/or digital files. This allows a unique marker to identify the media specifically sent to you via any format available.

DISTRIBUTION PROHIBITED
Copying, selling, sharing, or redistributing of any XMIX music (via any format) is strictly prohibited. You cannot sell, trade, or discard your original CDs, DVDs or digital files at any time. You cannot share your XMIX download account, user name and/or password with anyone. Violation of these terms will result in immediate termination of user account. Your XMIX customer account and all future sales will be permanently terminated, and/or the account holder will be prosecuted. Violation of these terms will also be reported to any additional parties involved.

RESTRICTED USE
All XMiX products are restricted for use by professional DJs, radio stations, and music industry professionals. The terms and conditions apply to all XMiX product, including but not limited to prior purchases, music subscriptions, audio CDs, video, and digital media. None of the music and videos released by XMiX can in any way be sold, shared, duplicated, or rented. Distribution in any manner, in part or as a whole, including but not limited to all forms of digital encoding or duplication onto any format, is expressly prohibited.
SUBSCRIPTION CANCELLATION
All cancellations require a full one-month notice, and must be cancelled by contacting our sales department during regular business hours by phone at (978) 649-2525. Your account will continue to be billed until you have called to confirm cancellation with an XMiX sales representative. Subscriber will be responsible for any unpaid portion of current or previously held subscriptions. Upon notice of subscription cancellation, any or all promotions are immediately void, including but not limited to, special pricing, back issue download access and XMiX Digital Crate Keys. All cancelled/terminated subscribers who would like to resubscribe at any time in the future will be required to sign a one-year commitment agreement.

SUBSCRIPTION BILLING
1. Go to MY ACCOUNT
2. Click on BILLING & INVOICES and follow the instructions.

PAYMENTS & PRICING
NO SALES TAX !
XMiX / DJ Wholesale Club charges no sales tax for all customers outside of Massachusetts. MA residents add 6.25% sales tax.

PRICING & AVAILABILITY
All prices listed on www.xmix.com reflect XMiX subscriber pricing. To place an order by phone, please call our sales department toll free at (800) 711-9649. (International customers, dial (978) 649-2525.) Prices and specifications are subject to change without notice. Not responsible for typographical errors.

PAYMENT METHODS
CREDIT CARDS
We accept Visa, MasterCard, American Express, and Discover. Please indicate if your shipping address is different from your billing address. (Note: Separate billing / shipping addresses may delay order processing and will require credit authorization.)
C.O.D.
Please call 800-711-XMIX or 978-649-2525 to arrange.
CHECKS & MONEY ORDERS
For prepaid orders we accept business, personal, or bank issued checks, and money order. Please allow 10 business days for check payment to clear before your order is processed. Checks and money orders should be made payable to DJ Wholesale Club, Inc.
Checks or Money Orders payable to:
The DJ Wholesale Club, Inc.

RETURN POLICY
Any damaged or defective product purchased from XMiX may be exchanged for the same volume/issue within 30 days of the original order date. Before returning damaged product, please call our sales department at (800) 711-9649 to receive a Return Merchandise Authorization ("RMA") number for exchange of product. If purchased from an authorized XMiX distributor, please contact store/dealer from which product was purchased.


All online orders are processed at 12:00pm EST.
Online orders placed after 12:00pm EST will be processed the following business day.